Shipping & Delivery
Free delivery on all orders over R2,000 | Collect free from our Durban North store
We deliver anywhere in South Africa via courier, with Economy, Express, Same Day and Weekend options. Estimated delivery times are shown below — always check the product page for the most accurate date.
Your Delivery Options
We offer two convenient ways to receive your order:
🚚 Courier Delivery
We deliver directly to your home or office anywhere in South Africa. Tracking details are provided at checkout and via email once dispatched.
🏪 Collect from Our Store
Collect for free from our Durban North store. Please wait for your Ready to Collect email before visiting — collection is ready within 1–4 working days.
47 Ashley Avenue, Glen Ashley, Durban North, 4051
Free Delivery & Collection
FREE
Delivery on all orders R2,000 and above
Free delivery applies to Economy courier delivery on qualifying orders to any address in South Africa, including regional and remote areas.
In-store collection from our Durban North store is always free, regardless of order value.
⚠️ Free delivery is calculated on the cart total after any discounts are applied. Surcharges for heavy or bulky items may still apply.
Delivery Costs
All prices are estimates and may vary based on your specific location and the size/weight of your order.
| Delivery Option | Main Centres | Regional / Remote |
|---|---|---|
| Economy (4–7 days) | From R95 | From R105 |
| Express (2–5 working days) | From R145 | From R165 |
| Weekend Delivery | From R275 | N/A |
| Same Day Delivery | From R650 | N/A |
| Heavy / Bulky Item Surcharge | R350 per item | R350 per item |
| Collect from Durban Store | FREE | FREE |
| FREE Economy Delivery on orders R2,000+ | ✓ All Main Centres | ✓ All Areas |
⚠️ The above are estimated delivery times and do not include order processing and dispatch time. Check the top of our website for current processing times.
Estimated Delivery Times
Delivery and collection times depend on what you order, where it is going, and how you pay. Times below are estimates — always check the product page for the most accurate date.
Economy Delivery
| Destination | Estimated Time |
|---|---|
| Johannesburg, Pretoria, Durban, Cape Town, Port Elizabeth | 3–5 working days |
| Regional Areas | 3–6 working days |
| Remote Areas | 3–7 working days |
Express & Premium Options (Main Centres only — Durban, Cape Town, Johannesburg & Pretoria)
| Delivery Type | Delivery Window | Order Cut-Off |
|---|---|---|
| Same Day Delivery | 3pm – 7pm same day | Pay before 11:00am (weekdays) |
| Express (Next Working Day) | 7am – 7pm next working day | Pay before 11:59pm previous day |
| Saturday Delivery | Saturday 11am – 7pm | Pay before 11:59pm Friday |
| Sunday Delivery | Sunday 11am – 7pm | Pay before 11:59am Saturday |
Click & Collect — Durban North Store
Ready in 1–4 working days. You will receive a Ready to Collect email when your order is prepared — please do not visit the store before receiving this notification.
47 Ashley Avenue, Glen Ashley, Durban North, 4051 | +27 83 239 0650
Tracking Your Order
Once your order has been dispatched from our warehouse, we will send you an email with your tracking number and a link to track your parcel in real time.
Please note that the delivery countdown begins once your order leaves our warehouse — not from when you place your order.
If you have not received tracking details within the estimated processing time, please contact us at sales@easybike.co.za
International Shipping
We can ship internationally on request. However, not all products are available for international delivery — this depends on our current supplier agreements and any applicable export restrictions.
International shipping costs, duties, taxes and import fees are the responsibility of the recipient and will vary by destination country.
Please contact us before placing an international order to confirm availability, pricing and delivery options for your country.
Missing or Damaged Items
If your order arrives incomplete or an item is missing, please notify us as soon as possible. Our customer service team will investigate and assist you promptly.
If your parcel appears damaged on arrival, please note this on the courier's delivery documentation before signing — this protects your claim under the Consumer Protection Act.
Contact us at sales@easybike.co.za or 083 239 0650 with your order number and a photo of the packaging if applicable.
Delivery Address & Recipient
If you are unable to receive your parcel personally, you may send it to an alternative recipient by updating the delivery address at checkout.
Please ensure someone will be available to receive the delivery at the address provided. Couriers may require a signature or photo on delivery.
Risk in goods passes to you upon delivery to the address specified at checkout, in accordance with the Consumer Protection Act 68 of 2008.
Payment & Order Processing
Your order will only be processed and dispatched once payment has been confirmed:
- Credit / Debit card — processed as soon as we receive bank authorisation
- EFT / Internet transfer — once funds reflect in our bank account
- PayFlex (Buy Now, Pay Later) — once approved by PayFlex
We no longer accept cheque deposits. Business days are defined as Monday to Friday, excluding South African public holidays.
Your Rights on Delivery
Under the Electronic Communications and Transactions Act 25 of 2002 (ECT Act, Section 47), if we are unable to deliver your order within 30 days of your order date, you are entitled to cancel your order and receive a full refund.
Under the Consumer Protection Act 68 of 2008, goods must be delivered in good condition. If items arrive damaged or not as described, you have the right to a repair, replacement or refund.
If your delivery is delayed beyond the estimated date, please contact us and we will provide an update or arrange a resolution.
Need Help? Contact Us
If you have any questions about your delivery, tracking, or collection — we're here to help.
Phone / WhatsApp
083 239 0650Store Address
47 Ashley Avenue, Durban North, 4051