Refund & Returns Policy

Our Returns Policy

You have 7 days from the date you receive your item to request a return.

To be eligible, your item must be:

• Undamaged, unopened and unused
• In its original labels and packaging
• Complete — no missing accessories or parts
• In a resalable condition
• Electronics must not have been switched on

Handling Fees

A handling fee applies to all approved returns:

Refund Timeline

Once your return is received and inspected, we'll notify you. If approved, your refund will be processed within 10 business days.

If 15 business days have passed since approval, contact support@easybike.co.za

Damages & Issues

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, contact us right away so we can resolve the issue promptly.

Non-Returnable Items

We cannot accept returns on:

Exchanges

We do not hold stock for exchanges. The fastest way to get the item you want is to return your current item and — once the return is accepted — make a new purchase separately.

Sale Items

Only regular-priced items are eligible for a refund. Unfortunately, sale items cannot be refunded.

Gifts

If your item was marked as a gift at purchase and shipped directly to you, you'll receive a gift credit for the value of the return.

If the order wasn't marked as a gift, or was shipped to the gift giver first, the refund will be issued to the original purchaser.

Shipping Returns

Please send your return by courier to:

Return shipping is at the customer's expense and is non-refundable. For items over R1,000 we recommend trackable shipping or insurance.

Check your bank account — refunds can sometimes take a few days to appear.

Contact your credit card company — processing times vary and it may take time to show.

Contact your bank directly — there is often a processing delay on their end.

If you've done all of the above and still haven't received your refund, email us at sales@easybike.co.za